Refund and Cancellation Policy

Effective date: August 9, 2026

Subscription cancellation

Gerush monthly and annual subscriptions renew automatically until canceled. You may cancel before the next renewal date through the subscription-management link in your Gerush account or the Creem customer portal. Unless applicable law or a refund decision requires otherwise, cancellation takes effect at the end of the current paid period and you may continue using paid features until that date.

Canceling prevents future renewal charges; it does not automatically refund the current billing period. Deleting your Gerush account is not a substitute for canceling an active subscription.

Refund eligibility

Because Gerush provides immediately accessible digital services and usage-based AI checks, completed payments are generally non-refundable after the service or included credits have been materially used. We will nevertheless review requests involving:

• duplicate or demonstrably incorrect charges;
• a paid service that could not be accessed because of a verified Gerush failure;
• an accidental renewal reported promptly without material use after renewal;
• a refund or cooling-off right required by applicable law.

Requests based only on changes in third-party AI answers, rankings, traffic or business outcomes are not normally eligible because Gerush does not guarantee those outcomes.

How to request a refund

Email support@gerush.com from the address associated with your account. Include your account email, order or invoice identifier, purchase date and reason for the request. Do not send card numbers or sensitive payment credentials.

Please contact us as soon as possible and preferably within 14 days of the charge. This request window does not limit any longer mandatory right provided by applicable law. We normally acknowledge and review requests within 1–3 business days.

Processing

Creem acts as Merchant of Record and processes approved refunds to the original payment method. Bank processing times vary, so an approved refund may take additional business days to appear. Taxes, currency conversion and transaction handling are administered by Creem according to applicable requirements.

We may request reasonable information to verify the payment and prevent fraud. Approval is determined case by case, subject to applicable consumer law. Creem may also issue a refund where required by law, payment-network rules, fraud prevention or dispute resolution.

Plan changes and unused usage

Unless expressly stated otherwise, unused checks, credits or time have no cash value and are not refundable or transferable. If we discontinue a paid service before the end of a prepaid period without providing a reasonable substitute, we will provide an appropriate remedy as required by law.

For assistance, visit our Contact page or email support@gerush.com.